Last updated: 17.02.26

At On.ah your privacy and trust are deeply respected. This policy explains how we collect, use, and care for your personal information when you engage with our services or website.

1. Information We Collect

We may collect and store the following information:

• Name
• Email address
• Phone number
• Information shared in booking and consultation forms
• Details provided through contact forms or email communication
• Payment information (processed securely through third-party providers — card details are not stored by us)

2. How Your Information Is Used

Your information is used to:

• Manage appointments and client bookings
• Provide holistic therapy and wellbeing services
• Communicate with you about sessions and enquiries
• Maintain appropriate client records
• Meet legal, professional, and business requirements

Your personal data is never sold or shared for marketing purposes.

3. Booking & Payment Services

We use trusted third-party platforms to support the smooth running of our services, including:

• Acuity Scheduling for appointments and consultation forms
• Stripe and SumUp for secure payment processing

These providers only receive the information required to perform their services and operate under their own privacy and security policies.

4. How Your Data Is Stored

Your information is stored securely:

• Digitally on password-protected systems
• Physically in locked filing cabinets where printed

We take appropriate security measures to protect your data from loss, misuse, or unauthorised access.

5. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion where legally appropriate
• Withdraw consent for communication at any time

To exercise these rights, please contact:

hello@onah.uk 

6. Cookies

Our website may use basic cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

7. Contact

If you have any questions about this policy or how your information is handled, please contact: On.ah

Email: hello@onah.uk